Shipping

Online Orders:
Making a purchase couldn’t be easier. Simply browse our categories or use the search function and menus at the top of the page until you locate what you are looking for then click “Add to Cart”.  A running total and summary of your order will be displayed in your cart as you continue to browse our website.  You can continue to add more items or remove items at any time. After you have finished selecting your desired items click on the small basket in the top right hand corner then “View Cart or Checkout” and you will be asked for a few details that we require to be able to process your order. You will then be transferred to our secure payments provider where you will be prompted to insert your payment details. We do not take orders over the telephone at this present time but if you require assistance or wish to make a bulk order please email us at hello@essentialoilsupplies.co.uk.

UK Shipping:
We provide a fast mailing service where items are in stock with competitive postal rates for parcels up to 10kg. 

Shipping is calculated by weight and pack dimensions. See the delivery charges page for full pricing details.

Shipping of parcels up to 20kg in weight are undertaken in conjunction with Royal Mail/EVRI/DPD. Delivery charges are calculated based on weight and dimensions of goods/parcel to be dispatched plus a nominal cost to cover packaging materials.

Shipping of parcels from 20kg up to 30kg in weight are undertaken in conjunction with Parcelforce. Delivery charges are calculated based on weight and dimensions of goods/parcel to be dispatched plus a nominal cost to cover packaging materials.

Shipping of parcels in excess of 30kg in weight is undertaken by our logistics partner. Delivery charges are calculated based on weight and dimensions of parcel to be dispatched plus a nominal charge for packaging materials.

All destinations without a valid UK postcode are classified as international, see international details below. 

Orders are normally processed within 1-2 working days, excluding UK Bank Holidays and weekends (our warehouse is not open at weekends). If you wish to select an special delivery service please note our couriers collect around lunchtime and therefore orders must be processed before 11am for same day despatch for these services and we ask that you call our office to ensure our warehouse is able to meet your requirements. We don't provide a next day service unless contact has been made with our office to ensure our couriers have not already collected. 

We endeavour to dispatch “made to order clothing” items within 7-10  working days, subject to manufacturing timescales.

You may select which shipping option you prefer:

• Either “Collection in Person” from an event we may be attending or Peterborough (Unit 6 Pinnacle Close, Phoenix Lane, Crowland, Peterborough, PE6 0GB – we ask that you email us to arrange a convenient collection date/time). If we are attending an event and you wish to order your items up front then please check out with this option and make a note in the notes section.
• Royal Mail First Class (up to 20kg).
• Royal Mail Signed for (this is not a guaranteed service but Royal Mail "aim" to deliver within 1-2 days depending upon processing at their fulfilment centre).
• EVRI (Hermes) up to 10kg.
• DPD over 10kg. 

European  & International Shipping:
We ship throughout Europe & Internationally and delivery charges are calculated based on weight and dimensions of parcel to be dispatched plus a nominal charge for packaging materials. Charges are detailed for parcels up to 2kg on the above delivery charges page link.

For parcels over 2kg in weight we ask that you contact us with your order details and shipping address and a personal quotations will be calculated for you to ensure the best price possible. Contact us on shipping@essentialoilsupplies.co.uk for details once you have identified which items you wish to purchase.

All parcels are shipped using Royal Mail Standard,  Tracked & Signed for or courier service.

Please note all shipments outside of the UK may be subject to import duties and VAT in the local country according to local regulations (please review your country rules for personal purchase thresholds). These fees are the responsibility of the customer receiving delivery. The courier/shipping agent should contact you for payment before delivery. Please look out for correspondence from the local agent. In any event where parcels are returned/rejected due to non payment of customs fees, shipping charges will not be refunded and a restocking charge of £5 will be applied to the order.